I made a transaction but the money hasn’t arrived

There could be several reasons for why a transaction has been delayed. Either way, the transaction will complete in 1-2 bank days.

If there was an error it might in some cases be refunded back to your bank account after a couple a days, that depends on which merchant it is.

If your transaction still hasn’t been completed in 2 days, please submit a copy of the transaction from your internet bank to our contact form.

fraud@trustly.com
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