I accidently transferred money directly to Trustly

Have you initiated a deposit directly from your bank account, without having used a valid reference number?

Don’t worry about it!

Simply fill out our contact form, attach a proof of payment from your Internet bank and we’ll help you out.
A proper document should contain the below information.

• Name of the account holder
• Amount
• Date of transfer
• Receiving & sending account number
• Reference

Please note that unless you provide the receiving bank account it might not be possible for us to identify your payment.

fraud@trustly.com
https://cdn.desk.com/
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